Terms and Conditions, Privacy Policy and Cookie Policy

 

Terms And Conditions

1. CONDITIONS OF USE
1.1 Use of the Services and Web Site

The web site koolandretro.com (the “Web Site”) and the goods and services on it are offered to you for your personal and non-commercial use only. Commercial use of this Web Site is strictly prohibited.

You agree to comply with all applicable laws, statutes and regulations in connection with the use of the Web Site and goods (the “Goods”) or services (the “Services”) obtained via the Web Site and in entering all competitions endorsed by Kool And Retro (the “Competitions”). The Goods, Services and Competitions are together referred to as the “Supplies”.

By using the Web Site, you unconditionally agree to be bound by these terms and conditions.

1.2 Restrictions on Use

As a condition of your use of this Web Site and the Services you agree that you will not:

(a) reverse engineer or decompile (whether in whole or in part) any software available through the Web Site (save to the extent expressly permitted by applicable law);

(b) remove, change or obscure any product identification or notices of proprietary rights or any restriction on or in the Supplies and/or the Web Site;

(c) remove any copyright, trade mark or other intellectual property right notices contained in material on the Web Site or Supplies;

(d) make copies, modify, reproduce, republish, post, transmit, distribute or alter (including the creation of HTML links to or from the Web Site) all or any part of the Web Site or any materials contained on it.

1.3 Unlawful or Improper Use

You must not use the Web Site or the Supplies for any unlawful purposes. In particular, you must not:

(a) publish, post, upload, distribute, disseminate or otherwise transmit, information or pictures that are obscene or pornographic, threatening, menacing, racist, offensive, defamatory, libellous, or are alleged to be, or are in the opinion of Kool And Retro, otherwise unlawful ;

(b) upload files that contain software or other materials in breach of any intellectual property rights or in breach of confidence;

(c) download any file of materials posted by another user that you know, or reasonably should know cannot be copied or otherwise used legally or unacceptable;

(d) harass, stalk, threaten or otherwise infringe the rights of others;

(e) hack into any web site, deliver viruses  or other harmful programs or forward chain letters, surveys, contests, pyramid schemes or engage in any other behaviour likely to inhibit any other user from using and enjoying the Web Site or the Services or that is otherwise likely to damage or destroy the reputation of the Web Site or Kool And Retro;

(f) advertise or offer to sell goods or services;

1.4 Monitoring and disclosure

Kool And Retro accepts no obligation to (but may in its discretion) monitor the use of the Web Site and/or the Services by you. Kool And Retro reserves the right to disclose any information or material which may be provided by you if required by law or regulations and to remove, refuse to post or to edit any such information or material and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions.

2. INTELLECTUAL PROPERTY RIGHTS

This Web Site (including the software used to operate it) and the trade marks and any information or material used in connection with the Web Site and the Supplies are owned by Kool And Retro and/or its licensors. You are not granted any right or interest in these except as stated in these terms and conditions.

3. OPERATION OF THE SERVICES AND WEB SITE

Kool And Retro may at its sole discretion from time to time without notice change the format and content of this Web Site and/or the Services and suspend the operation of the Web Site and/or the Services, for example, for repair or maintenance work, or in order to update or upgrade the contents or functionality of the Web Site and/or the Services.

You are responsible for obtaining and updating your own web browser, and for all amounts payable in respect of connection to the internet including any telecommunications charges for time spent online in respect of use of the Web Site.

You will comply with all directions and instructions given by Kool And Retro in relation to the use of and access to the Web Site and the Services. Kool And Retro does not accept responsibility for the security or content of any information which you may supply through the Web Site or the Services and will not be liable for the content of any communications or messages received by you from other users.

4. DISCLAIMER AND LIMITATIONS OF LIAIBILITY

Kool And Retro does not exclude or limit liability for death or personal injury resulting from its negligence or any other liability which may not, by applicable law, be excluded or limited.

Subject to the paragraph above in this clause 4, in no event shall Kool And Retro, its directors, employees or other representatives be liable (whether for breach of contract, negligence or for any other reason) for any loss of profits, loss of sales, loss of revenue, loss of any software or data, loss of bargain, loss of opportunity, loss of use of computer equipment, software or data, loss of or waste of management or other staff time, or for any indirect, consequential or special loss (howsoever arising).

Subject to the two paragraphs above in this clause 4, Kool And Retro liability to you whether in contract, tort or howsoever arising is limited to the amount paid by you to Kool And Retro in respect of the relevant Supplies.

You shall indemnify and keep indemnified Kool And Retro against any loss or damage arising from your unauthorised use of the Web Site or your disclosure of any password or username and from all actions, proceedings, claims, demands, costs (including legal costs), awards and damages howsoever arising, directly or indirectly as a result of any breach or non-performance by you of any of your obligations under these terms and conditions.

Kool And Retro supplies this Web Site and the Supplies “as is” and, to the fullest extent permitted by law, makes no representations or warranties (express or implied) of any kind, including but not limited to, the accuracy, quality, suitability, fitness for purpose or completeness of any information or materials made available on this Web Site or the Supplies, or any third party web sites linked from this Web Site. Kool And Retro shall not be liable for any action taken by you as a result of your relying on any information provided in this Web Site or the Supplies or third party web sites or for any loss or damage suffered by you as a result of you taking such action or as a result of you purchasing any Supplies from a third party.

Kool And Retro does not accept responsibility for the security or content of any information which you may supply through this Web Site or the Services and will not be liable for the content of any communications or messages received by you from other users including any content posted by other users in chat rooms.

You are solely responsible for your use of this Web Site, Supplies, any username, password and any information made available on this Web Site from time to time and for any consequences or effects (whether direct or indirect) of such use.

Kool And Retro does not warrant that this Web Site or the Supplies will be uninterrupted or error or defect free and shall not be responsible for the non-performance or interruption of this Web Site or the Services or for any viruses transmitted through this Web Site or the Services.

Any links from this Web Site to third party web sites do not constitute an endorsement by Kool And Retro of any products or services available on such web sites and Kool And Retro does not necessarily support or approve of them. You use such links entirely at your own risk and Kool And Retro accepts no responsibility for the content or use of such web sites or information contained in them.

5. BUYING GOODS AND SERVICES ON THIS WEB SITE

5.1 Contracting party

You may be able to purchase Supplies via this Web Site either direct from Kool And Retro or from third parties. You must ensure that, if you do intend to make any purchases, you know the identity of the company with which you will be contracting. Any contract you conclude with third parties will be on their terms and conditions and Kool And Retro will accept no liability whatsoever in respect of such contracts. Third party terms and conditions should be available in the checkout or other appropriate section of the relevant Kool And Retro or third party web site. The following paragraphs of this clause 5 contain terms and conditions relating solely to any sale or provision of Supplies direct to you by Kool And Retro, not by any third party.

5.2 Prices

The prices of all Goods are clearly marked in their description and are inclusive of VAT and duty (if applicable). All delivery charges are also displayed on this Web Site.

At any given time, despite our best efforts, a small number of the items on our site may be mispriced. We do, however, verify prices as part of our shipping procedures. If an item’s correct price is lower than our stated price, we charge the lower amount and ship you the item. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

5.3 Conclusion of Contract of Sale

Any Supplies and prices of Supplies displayed on this Web Site constitute an invitation to treat. Once you go to the checkout section of this Web Site and click to purchase any Supplies, this constitutes an offer made by you to Kool And Retro. Full completion of the contract of sale will occur when the order has been delivered. 

5.4 Period of Offer

Prices of any Supplies may be changed by Kool And Retro at any time before the conclusion of an agreement to sell i.e. once you receive notification from Kool And Retro of acceptance of your order.

5.5 Payment

Payment is to be made by credit or debit card and all credit and debit card information will be encrypted for security. At no time does Kool And Retro have access or see your credit card details. If you pay by Paypal, payments are made externally on Paypals own website. Once payment is complete you will be returned to koolandretro.com, and will receive a confirmation email from Kool And Retro. All Paypal payments are covered under Paypal.co.uk terms and conditions.

5.6 Delivery

Delivery of any Goods will be by courier or post depending on the size and nature of the Goods to be supplied. If you order any item from Kool And Retro it is you as the customer’s responsibility to ensure that all the details you provide to Kool And Retro are correct. This includes your billing address, contact telephone numbers, email address (if applicable), and delivery address. It is not the responsibility of Order to correct any delivery address’, and under The Data Protection Act we cannot amend your billing address details. You can do this immediately through your customer account on www.koolandretro.com. We will ship goods to the address you as the customer provide us with. It is your responsibility to review all your billing address, contact telephone numbers, email address (if applicable), and delivery address) to ensure they are correct at the registration of your account, at the checkout and payment process, as well as to review all these details on your confirmation order email.

The Goods will normally be delivered within 7 working days of the placement of the order. We aim to deliver our goods within 24 hours, depending on stock. If delivery is delayed beyond 7 days, we will notify you that this is the case and you will have an option to cancel your order if the delay is unacceptable. 

If any of the details on your delivery address are incorrect you can email us to advise us of any changes, but please be aware that we cannot always answer emails before your order is dispatched.

5.7 Cancellation 

You can cancel your contract before delivery, and up to 7 working days after delivery.  To do this, please e-mail us at sales@koolandretro.com or write to us. We will refund your money, including the original postage charges, within 14 days.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. If you fail to do return the goods, we will collect them, and we will charge you the direct cost of collection.  If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

6. TERMINATION 

Kool And Retro reserves the right to terminate this agreement and your access to this Web Site and the Services at any time and without notice, for any reason whatsoever. Kool And Retro also reserves the right to bar anyone from using this Web Site and the Services.

On termination, you will immediately stop using any username and password and the Services and will return any such username and password to Kool And Retro within 5 days of such termination and destroy (so that they cannot be retrieved) all records or copies you may hold of the username and password and any information about or obtained from this Web Site and the Services.

8. RETURNS 

We can only accept items returned to us within 30 days from the date your order was despatched. Items that do not reach us within 30 days will not be valid for exchange or replacement. If you wish to return an item, we advise that you act immediately upon receipt to obtain a returns number and return the item to us as soon as possible. We aim to answer all returns requests within 24 hours. Please do not use scissors to open your package, you are able to just tear the packaging open. Returns with scissor marks will not be accepted. Items must be returned to us in an unworn and unwashed condition and you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. You have a duty of care for the product so please be very careful when trying products on, for example, please ensure you are not wearing make-up, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any odour, marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition unless we have been given prior notice that an item is faulty. A polite request, please fold returned items neatly before sending them back to us. Your UK Statutory rights are not affected by our returns policy. Please note that delivery is not part of the refund.

9 CONTRIBUTING CONTENT TO WWW.KOOLANDRETRO.COM

9.1. By sharing any contribution (including any text, photographs, graphics, video or audio) with Kool And Retro you agree to grant to the Kool And Retro, free of charge, permission to use the material in any way it wants (including modifying and adapting it for operational and editorial reasons) for Kool And Retro services in any media worldwide.

9.2. It’s important to note, however, that you still own the copyright to everything you contribute to www.koolandretro.com and that if your text, copy, image or photograph is accepted, we will endeavour to publish your name alongside it. Kool And Retro cannot guarantee that all text, copy, images or photographs will be used and we reserve the right to edit your comments.

9.3. Copyright in your contribution will remain with you and this permission is not exclusive, so you can continue to use the material in any way including allowing others to use it.

9.4. In order that the Kool And Retro can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any UK laws, that you have the right to give Kool And Retro permission to use it for the purposes specified above, and that you have the consent of anyone who is identifiable in your contribution or the consent of their parent / guardian if they are under 16.

9.5. We normally show your name with your contribution, unless you request otherwise, but for operational reasons this is not always possible. Kool And Retro may need to contact you for administrative or verification purposes in relation to your contribution, or in relation to particular projects.

9.6. Please do not endanger yourself or others, take any unnecessary risks or break any laws when creating content you may share with koolandretro.com.

9.7. If you do not want to grant Kool And Retro the permission set out above on these terms, please do not submit or share your contribution to or with koolandretro.com.

10. CONTACT

You may contact Kool And Retro about any problems or questions with this Web Site at admin@koolandretro.com

11. GENERAL

These terms and conditions shall be governed by and interpreted in accordance with the laws of England and you consent to the exclusive jurisdiction of the English Courts in all disputes arising out of or relating to the use of this Web Site or the provision of Supplies by Kool And Retro. This Web Site is operated and controlled by Kool And Retro from its offices in the United Kingdom. Kool And Retro makes no representation that information or material contained at its Web Site is appropriate for use in other jurisdictions. Users who access the Web Site from other jurisdictions do so at their own initiative and are responsible for compliance with any local laws.

You agree that Kool And Retro may sub-contract the performance of any of its obligations or may assign these terms and conditions or any of its rights or obligations under them without notice. Kool And Retro may delay enforcing its rights under these terms and conditions without losing them. If any provision of these terms and conditions is found to be unenforceable this shall not affect the validity of any other provision. Kool And Retro may amend, vary or supplement these terms and conditions at any time. Kool And Retro will post a notice of any such amendments on this Web Site and such amended terms and conditions will automatically be effective. These terms and conditions (as varied from time to time) form the entire agreement of the parties and supersede all previous agreements, understandings and representations relating to their subject matter.

 

Privacy Policy & Cookies

Key details:

This website privacy policy describes how Kool And Retro protects and makes use of the information you give the company when you use this website.
If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.
This policy is updated from time to time. The latest version is published on this page.
This website privacy policy was updated on: 2nd October 2020
If you have any questions about this policy, please email admin@koolandretro.com.


Introduction


We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.


What data we gather:

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information, such as postcode
  • Website usage data
  • Other information relevant to client enquiries
  • Other information pertaining to special offers and surveys

 

How we use this data:

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.
Specifically, we may use data:

 

  • For our own internal records.
  • To improve the products and services we provide.
  • To contact you in response to a specific enquiry.
  • To customise the website for you.
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you.
  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.
  • To contact you via email, telephone or mail for market research reasons.

Cookies and how we use them:


What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.


How we use cookies:

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.


Controlling cookies:

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.
To learn more about cookies and how they are used, visit All About Cookies.


Controlling information about you:

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Sign in to our website and change your opt-in settings.
  • Send an email to admin@koolandretro.com

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the General Data Protection Regulations 2018.


Security


We will always hold your information securely.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulations 2018.


Links from Our Site


Our website may contain links to other websites.
Please note that we have no control of websites outside the www.koolandretro.com or www.koolandretro.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

Opt In Tick Boxes for E-Mail information


Our website contains “opt-in” boxes on pages where you can provide personal information (name and E-Mail address) for the purpose of receiving information in the form of marketing E-Mails. We use mailing lists, and also a sign up function for stock alerts for out of stock products. Sometimes we use a specialist third party E-Mails provider (including, but not limited to, Mailchimp) to deliver those E-Mails. We do not share such information with any other third parties.

If you do not want us to send you information as described where relevant, you should leave the “opt-in” boxes unticked.


Other Privacy Information


It is possible that Kool And Retro could merge or be acquired by another business. If this happens, we may share the information that relates to your order. You will be sent notice of such an event as a customer of our server and receiver of our services.
Please note by clicking on any external links or banner advertisements will result in your transferral to another website, data privacy practices may be different to that of Kool And Retro. Visitors should consult the other site’s privacy policies as we are not responsible for, and have no control over, information that is submitted to or collected by these third parties.

This privacy policy may be changed by Kool And Retro at any time. The revised policy will be posted to this page so that you are always aware of our policy and under what circumstances we disclose it.

Kool And Retro will ensure that your personal information is treated with the utmost respect and in accordance with laws defined within the country of our incorporation.



Data Subject Access Request


If you wish to request a copy of the data we have stored in relation to your order (name, E-Mail address, billing address, shipping address, telephone number and any E-Mail preferences), please E-Mail your request to admin@koolandretro.com.

Please note, your request must come from the same E-Mail address used in relation to your order to ensure your privacy.
We will execute such requests within one month of receipt of your E-Mail.

Please note – we do not store credit card numbers or any other payment information.


Right To Be Forgotten


If you wish to have all such data deleted (name, E-Mail address, billing address, shipping address, telephone number and any E-mail preferences), please E-Mail your request to admin@koolandretro.com.

Please note, your request must come from the same E-Mail address used in relation to your order to ensure your privacy.
We will execute such requests within one month of receipt of your E-Mail. Please note – we are required by law to store this data for a period of twelve (12) months from order date to comply with financial services regulations and cannot exercise such a request until this period has passed.
Please note – we do not store credit card numbers or any other payment information.


Data Breach & Notification


In the unlikely event of any data breach, we will notify the appropriate supervisory authority without undue delay, and where feasible no later than seventy two (72) hours of the discovery of the breach.

In the unlikely event of such a data breach being likely to result in a high risk to the rights and freedoms of individuals, we will notify those individuals without undue delay, and where feasible no later than seventy two (72) hours of the discovery of the breach.


If you have any queries/complaints regards our data protection practises, please contact our Data Protection Officer by e-mail here harry@koolandretro.com. We will respond to such requests within five (5) working days.